島原大門 梅ノ戸庵

Yes. Japanese law requires us to register every guest before check-in. Please register everyone in your group with the short online form. The link is in your booking confirmation message. - Living outside Japan: upload a photo of your passport photo page. - Living in Japan: no passport needed, just enter your address in Japan. You can register some guests now and add the others later with the same link. If you've already sent passport photos in the booking chat, fill in either the online form or the guest register card next to the TV. One or the other is enough.

Ministry of Health, Labour and Welfare: guest registration rulesJNTO FAQ: passport check at accommodation

Send a change request in your booking app (look for 'Change reservation'). If the dates are free, we'll approve it. The guest count on your booking must match everyone who is actually staying. Only registered guests may stay or come inside. To cancel, use your booking platform. Its cancellation policy applies.

You'll have a whole private 3-storey house (about 60 m²) to yourselves. It's a house, so there's no room number. The entrance is on the 1st floor. • 1st floor: living and dining area, kitchen, bathroom, and a separate toilet room (this is what '1.5 baths' means) • 2nd floor: two bedrooms with double beds • 3rd floor: a tatami room with futons The bathroom and toilet are only on the 1st floor. The stairs are steep, as in many traditional Kyoto houses, so please take care.

Yes, but nobody is at the house to receive it for you. Choose a delivery time after you have checked in and receive it yourself. You can also send it to the nearest Kuroneko Yamato delivery centre and pick it up there.

If you booked on Airbnb, the Kyoto accommodation tax is already included in your booking, so there's nothing to pay on arrival.

Check-in is from 16:00, and we can't offer early check-in. When the house is ready early, we'll message you in the booking chat whether you asked or not, so keep an eye out for it.

Check-in is self check-in from 16:00. At 17:00 the day before you arrive, we send your PIN code and check-in guide in the booking chat. Please finish guest registration first. If nothing has arrived by that evening, message us in the chat.

• Make sure you are at the house and box described in your check-in message. • Line each digit up exactly on the marked line. • Then pull the tab down and tilt the lid toward you to open it. Still stuck? Call 075-468-1000 or message us in the chat.

Sorry, we can't store luggage before check-in. If the house is ready early, we'll message you in the booking chat. Coin lockers and staffed luggage storage are available at Kyoto Station.

Kyoto Station: live locker availabilityStaffed luggage storage and delivery in Kyoto

Yes. Self check-in works any time after 16:00. Please tell us your arrival time in the chat. Quiet hours are 21:00–08:00 and the house is in a quiet residential lane. Please talk quietly and carry your suitcases instead of rolling them.

Address: 4-2 Suwabirakicho, Shimogyo Ward, Kyoto 600-8832 Japanese (show this to your taxi driver): 〒600-8832 京都府京都市下京区諏訪開町4-2 The house is on a narrow residential lane. Follow the map link to the door. If you're not sure, send us a photo of where you are in the chat. Please don't step onto neighbours' property.

Google Maps: Umenotoan Shimabara Daimon

There is no parking at the house. Please use a coin parking lot nearby. Never park in front of or on neighbours' houses, driveways or parking spaces.

Yes, there is free Wi-Fi from a small pocket Wi-Fi device on the table in the 1st-floor kitchen/living area. The network name and password are printed on the back of the device. You may also find them in your booking app. If the connection drops: • check that the device is switched on and charged or plugged in • hold the power button to restart it Please leave the device in the house when you check out.

Lights: first make sure the main switch on the wall is on, then use the remote control. Air conditioner: every room with an air conditioner has its own remote. Press 暖房 for heating or 冷房 for cooling.

Sort your trash into the kitchen bins: burnable, plastic and recyclable. When a bag is full, tie it and leave it inside the house by the entrance. Spare bags are at the bottom of the bin. Never put trash outside or on the street. Our cleaning staff take it away after you check out. Staying more than one week? We'll contact you about trash collection. Too much trash beyond reasonable use may be charged at JPY 1,000 per bag.

• For each guest: a bath towel, face towel and toothbrush • Shampoo and a hair dryer • Spare toilet bin bags are under the bin There are no slippers in the house.

Hot water: turn on the water heater panel near the kitchen and leave it on. Hot water can take up to 30 seconds to arrive. In the bathroom, make sure the tap lever is turned to the hot side. To fill the bath: 1. Switch on the panel above the bathtub (bottom-right button). 2. Set the temperature to about 41–42. 3. Close the drain. 4. Press the auto button.

The kitchen has a 3-burner gas stove, rice cooker (the cord is kept with it), frying pan, two pots, knife, cutting board, plates, cooking utensils, basic seasonings and an electric kettle. Tap water is safe to drink. If a red battery light blinks on the gas stove, the battery is low. Message us and we'll bring new ones.

Yes. Press the button marked 電源 to switch it on. It has an air-dry setting (no hot air). You can also hang clothes on the towel racks by the bath.

1. Smoking is not allowed anywhere in the building, including balconies. If smoking is found, we will charge JPY 25,000 for deodorizing and cleaning, plus the room rate for each night the room cannot be sold while this work is done. 2. Quiet hours are 21:00–08:00. Please keep noise down so as not to disturb the neighbours. 3. Do not park in front of, or on, neighbours' houses, driveways or parking spaces. 4. Do not step onto neighbours' property. 5. Excessive trash beyond reasonable use may be charged at JPY 1,000 per bag. A suitcase left behind is charged JPY 3,000 for disposal; if you plan to leave one, please let us know as soon as possible. 6. A lost key will be charged JPY 5,000. 7. Only guests registered in the guest register may stay or enter. 8. Parties and events are not allowed. 9. Pets are not allowed.

Please check out by 11:00. • Turn off the lights and the air conditioner or heating. • Leave sorted trash inside the house. • Check you haven't left anything behind. • Lock the door and return the key as explained in your check-in message. Leaving very early, for example for a flight? That's fine. Please be quiet, because quiet hours run until 08:00.

Late check-out is decided case by case and usually isn't possible. If you need it, ask in the booking chat as early as you can.

Contact us right away in the chat or call 075-468-1000. If your group splits up during the day, agree on who carries the key. A lost key is charged JPY 5,000.

Front door: pull the handle firmly toward you, against the frame, while turning the top lock. The bottom lock should be vertical. Toilet door locked by mistake: you can open it from outside with a coin or another flat object. If it still won't open, call 075-468-1000.

Message us in the chat with a photo and we'll help or send someone. For hot water and Wi-Fi, see the tips under 'During your stay'. For urgent problems, call 075-468-1000.

Call 110 for the police, or 119 for fire or an ambulance. Then contact us on 075-468-1000. Give this address to emergency services: 京都府京都市下京区諏訪開町4-2 (4-2 Suwabirakicho, Shimogyo Ward, Kyoto).

Our neighbourhood guide maps what's within walking distance of the house, such as convenience stores, supermarkets, stations and bus stops, with walking times and directions.

Neighbourhood guide

From Kansai Airport (KIX): take the JR Haruka express to Kyoto Station (about 75 min). Buy tickets at JR counters or machines. From Kyoto Station: a taxi takes about 10 min and costs about JPY 1,000–1,500, or walk 20–25 min. The nearest station is Umekoji-Kyoto-Nishi. Use Google Maps or another navigation app to find the best route.

Google Maps: the house

Use a luggage delivery service such as Kuroneko Yamato or Sagawa. Look up the nearest office in Google Maps, or ask your next hotel. It costs about JPY 2,000–2,500 per piece.