三条御陵 梅ノ戸庵

Yes. Japanese law requires us to register every guest before check-in. Please register everyone in your group with the short online form. The link is in your booking confirmation message. - Living outside Japan: upload a photo of your passport photo page. - Living in Japan: no passport needed, just enter your address in Japan. You can register some guests now and add the others later with the same link. If you've already sent passport photos in the booking chat, fill in either the online form or the paper form in the binder in the house. One or the other is enough.

Official info on guest registration (Ministry of Health)JNTO FAQ: why passports are needed

Sorry, we can't store luggage at the house before check-in, and there are no staff on site. Coin lockers at Kyoto Station are a good option (see "Around the house").

Please use the change-reservation function in your booking app so the price difference is shown before you confirm. Message us if you are not sure. If your group size changes, please update the reservation so it matches the people staying. Only registered guests may stay or enter. Billing for changes (new charges and refunds) is handled by the booking platform, so please contact their support for payment questions. Cancellations follow the cancellation policy shown on your booking.

If you booked on Airbnb, the Kyoto accommodation tax is already included in your booking, so there's nothing to pay on arrival. There's no deposit. If you need a receipt or invoice, message us in the booking chat.

Please don't send anything to arrive before your stay. Another guest may be staying, and there are no staff on site to receive it. During your stay you can receive deliveries yourself. Choose a delivery time when you will be at home. There is no mailbox for receiving mail.

Check-in is self check-in. At 17:00 (Japan time) the day before you arrive, we send the entry code and a step-by-step guide in your booking chat. Please finish guest registration first. Can't find the code? Scroll up in the booking chat to the message from the day before you arrive. Still stuck at the door? Call 075-468-1000 or message us in the chat.

Check-in is from 16:00 (4 PM). You can arrive any time after that, including late at night.

Check-in is from 16:00, and early check-in isn't available.

The house is about a 7–8 minute walk (600–700 m) from JR Yamashina Station and Subway Yamashina Station (Tozai Line). From Kyoto Station, take the JR line one stop (about 5 minutes) to Yamashina. If you arrive by Shinkansen, change at Kyoto Station. Address: 53-7 Misasagiotsubatacho, Yamashina Ward, Kyoto 607-8411 (京都府京都市山科区御陵大津畑町53-7). Use the Google Maps link below. The house is in a quiet residential area. Please keep noise down, including rolling suitcases, especially at night.

Google Maps: Umenotoan Sanjo Misasagi

Yes. Check-in is self check-in, so you can arrive any time after 16:00. Please tell us your expected arrival time in the booking chat. Quiet hours are 21:00–08:00, so please enter quietly and keep voices and suitcases quiet.

There is no parking at the house. Please use the coin parking nearby, about a 30-second walk. Online information shows about JPY 900 per 24 hours, but prices may vary. Please don't park in front of, or on, neighbours' houses, driveways or parking spaces.

1. Smoking is not allowed anywhere in the building, including balconies. If smoking is found, we will charge JPY 25,000 for deodorizing and cleaning, plus the room rate for each night the room cannot be sold while this work is done. 2. Quiet hours are 21:00–08:00. Please keep noise down so as not to disturb the neighbours. 3. Do not park in front of, or on, neighbours' houses, driveways or parking spaces. 4. Do not step onto neighbours' property. 5. Excessive trash beyond reasonable use may be charged at JPY 1,000 per bag. A suitcase left behind is charged JPY 3,000 for disposal; if you plan to leave one, please let us know as soon as possible. 6. A lost key will be charged JPY 5,000. 7. Only guests registered in the guest register may stay or enter. 8. Parties and events are not allowed. 9. Pets are not allowed.

Provided: - Towels for each registered guest (bath towel and washcloth) - Shampoo, conditioner and body soap - Hair dryer - Iron (in the storage closet) - Kitchenware for simple cooking. To use the induction cooktop, press the on/off button. Not provided: baby cot, weighing scale, yukata, indoor slippers (the house has tatami floors). The bath uses ordinary hot water (not a hot spring). If anything is missing for your group size, message us in the booking chat.

You sleep on Japanese futons on tatami, each about 205 × 90 cm. There are no Western-style beds. The bedrooms are upstairs, and the stairs are steep, as in all traditional machiya. Take care with small children and elderly guests. You can move futons to the ground floor, or stack two for extra thickness. The bedrooms are separated by sliding doors. This is a renovated historic townhouse, so sound carries more than in a hotel.

Yes. The network name and password are in the information folder in the house, and on the label on the Wi-Fi router. We can't guarantee speeds. For important online meetings, we recommend a backup travel eSIM.

There is no washing machine in the house. A coin laundry with washers and dryers is about 30 seconds' walk away. An iron is available in the house.

Bins for sorting are in the kitchen. Please sort trash into three types: burnable, plastic and recyclable (bottles and cans). Flatten cardboard and put it to the side. Trash is not collected during your stay. When a bag is full, tie it tightly and leave it inside, behind the counter by the inner entrance. Never put trash outside. Spare bags are at the bottom of the bin and in the storage closet under the stairs, next to the vacuum cleaner. Excessive trash beyond reasonable use may be charged at JPY 1,000 per bag. For stays longer than one week, we will contact you about trash.

The air conditioners heat and cool. Use the remote: choose 暖房 for heating or 冷房 for cooling. They take a few minutes to start blowing. This is a historic wooden machiya with limited insulation, so it can feel cool in winter, especially near the bathroom. If a unit won't start, check that it is plugged in and that the remote is pointed at the unit. If it still doesn't work, message us with a photo of the remote. Please turn off the air conditioners when you go out.

Tap water is safe to drink and to cook with. There is no TV in the house. The entrance light switch is on the right side of the entrance room where you take off your shoes. When you go out, lock the entrance door with the key. The front gate and entrance door can also be locked from inside. The bathroom and toilet have sliding doors without locks.

Check-out is by 11:00. - Check that you have all your belongings. - Turn off the lights and the air conditioners. - Lock up and return the key to the key box, as explained in your check-in guide. No need to fold futons or collect towels. Our cleaning team takes care of that.

Late check-out is decided case by case and usually isn't possible. If you need it, ask in the booking chat as early as you can.

We can't store luggage after check-out because cleaning starts right away. The Kyoto Station lockers and luggage services are a good option (see "Around the house"). A suitcase left behind is charged JPY 3,000 for disposal. If you plan to leave one, please contact us before you check out, and we'll arrange the payment with you.

Message us in the booking chat, with a photo if possible. We will reply with help or send someone. For urgent problems, call 075-468-1000. If something gets broken, please tell us. Don't try to repair it yourself.

First, check the entry guide we sent in the booking chat the day before you arrived. If you still can't get in, call 075-468-1000 or message us in the booking chat, and we'll help you get in. A lost key will be charged JPY 5,000.

In an emergency, call 110 for the police or 119 for fire or an ambulance. Then contact us at 075-468-1000.

Our neighbourhood guide maps what's within walking distance of the house, such as convenience stores, supermarkets, stations and bus stops, with walking times and directions.

Neighbourhood guide

Kyoto Station: JR from Yamashina Station, one stop, about 5 minutes. Gion and Kiyomizu-dera: Subway Tozai Line from Yamashina Station, 3 stops to Higashiyama Station. Gion has many restaurants. Google Maps shows good live routes and times.

Arashiyama: JR to Kyoto Station, then the JR Sagano Line to Saga-Arashiyama. Total about 45–55 minutes. Nara: JR to Kyoto Station, then the Kintetsu line to Kintetsu-Nara. Osaka: JR from Yamashina to Osaka. For Osaka Castle, change to the Osaka Loop Line. Tokyo and Mt Fuji area: Shinkansen from Kyoto Station (about 2–2.5 hours to Tokyo).

Kyoto Station has many coin lockers and staffed luggage storage and delivery services. Check locker availability online before you go.

Kyoto Station locker availabilityStaffed storage and delivery (Hands-free Japan)